Have you heard the story about the firm who prided themselves on a very efficient process for ordering supplies? Yet, that same firm had backlogs, unhappy customers, and disgruntled employees.
They had missed the importance of ensuring that the tasks they perform resulted in measurable effectiveness, as we discussed in our most recent newsletter.
Performing specific tasks in an efficient manner does not necessarily ensure an effective organization. Until an organization understands what makes their processes effective, then being efficient may not actually reap the results desired.
Peter Drucker said it well: “Efficiency is doing things right; effectiveness is doing the right things.”
In our next blog, we will discuss some hints to consider when evaluating your firm’s effectiveness. Also, be sure to sign up for our newsletter on the right-hand side of our blog’s home page.
Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you in more clearly defining your organization’s effectiveness.