Archive for October 17, 2013

Regulators and Auditors require documented processes

Aldridge Kerr has worked with our Clients for over 17 years, helping them ensure they have well-documented Policies and Procedures because of regulatory requirements. These days, it is difficult to find an industry where there isn’t oversight by some Regulatory Agency. And, then there are the added requirements set forth by internal and/or external Auditors.

All of these regulatory and/or auditing entities are requiring robust Policies and Procedures. In fact, our Clients are regularly reminded by their Auditors: “If it isn’t documented, then it must not exist.” This sends the message that if a process is critical to an organization, it must be documented.

Let Aldridge Kerr assist you in identifying what should be documented to ensure compliance with regulatory agencies and/or auditors. Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you in improving how you do what you do.

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Preparing an organization for what’s next

Aldridge Kerr believes there are numerous reasons why documentation is important to an organization. We would like to look further into why documentation positions an organization for what is next.

So, where will your organization be in 5 years? Will it be as it is? Will it be growing? Will it have been bought – or part of a merger?

What we do know is that wherever your organization will be in the coming years, it will get there more effectively and efficiently if there are well documented processes, training tools, and User’s Guides.

If you want to grow, it is difficult to accomplish without Tools available that can assist in the training – and cross-training – of Staff. One of our Clients refers to it as transferring tribal knowledge into a more structured approach to doing business.

If you want to position the organization to sell, it is more valuable if it is clear to the Buyer that the transition can occur more easily because of well-documented Policies and Procedures.

Whatever your plans for your organization, being well documented will help you get there. Aldridge Kerr can assist you with your documentation needs. Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you in improving how you do what you do.

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The process of documenting is valuable as well

In our most recent newsletter we provided the Top Ten list of why we believe documentation is so important. Our blogs over the next few weeks will share further thoughts on some of those Top Ten.

When documenting a process, there are two critical deliverables:

1) The evaluation process in which the topic to be documented is assessed for continued relevance, improved efficiencies, need for added internal controls, and the identification of business metrics to provide oversight and ongoing assessment.
2) The end product is the documentation, whether it is a Procedure, User’s Guide, Policy, System Specification, or training material.

A Client once told us that that evaluation process that gets to the end product is more valuable than the documentation we provide. The assessment of the topic and defining its ongoing need within an organization is extremely beneficial.

So, documentation not only provides the end product; but the journey to get to that end product allows the organization to step back and assess the need and importance of even documenting the topic.

Aldridge Kerr can assist you with your documentation needs. Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you in improving how you do what you do.

And, be sure to sign up for our newsletter!