Archive for April 3, 2014

Retaining Employees

As we continue our discussions on retaining critical knowledge, a key component is to ensure that key Employees are retained as well.

Here are some hints for retaining key Employees:

  • Identify the Employees that are key to the organization
  • Develop a Staff Retention Plan that is focused on ensuring those key Employees are retained
  • Create a culture that is conducive to learning and provide cross-training of critical processes and relevant information
  • Ensure Employees know they are valued
  • Establish incentives and rewards to motivate Employees
  • Encourage input from Employees so they can provide insights that influence the organization’s success
  • Keep Employees updated on the organization’s strategies and the tactical tasks being performed to implement those strategies

Retaining critical information can be realized by ensuring that processes and data are documented, cross-training occurs, and valuable Employees want to stay.

Aldridge Kerr can assist you in retaining critical knowledge. Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you in improving how you do what you do.

And, be sure to sign up for our newsletter.

Cross-training Staff to Retain Critical Knowledge

As we continue our discussions on retaining critical knowledge, in our last blog we identified the steps to determine what knowledge is most critical to retain.

After this is determined, then a Training Plan can be developed to cross-train on those tasks that are performed by only one or two Staff. The cross-training should be developed so that it is the least disruptive as possible.

Here are some suggestions on how to cross-train Staff:

  • Hold lunch and learn sessions so that Staff can share their knowledge with other Staff
  • Create short (no more than 30 minutes) webinars on the skills and/or knowledge that needs to be shared by Staff
  • Record sessions so that they are accessible by additional Staff as the need arises – this can be especially valuable with new Hires

The goal is to ensure that more Staff gains the critical knowledge that needs to be retained within your organization.

Aldridge Kerr can assist you in developing a Training Plan or identifying what knowledge is most critical within your organization. Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you in improving how you do what you do.

And, be sure to sign up for our newsletter.