Archive for September 25, 2014

Are Your Clients Unhappy?

Production Management should be designed to identify symptoms of the problems that will cause your Clients to be unhappy. These symptoms can then highlight what can and should be avoided.

I recently had a conversation with a business associate and he shared his displeasure with a recent transaction with a furniture store. The “front-end” sales process was pleasant and easy. But when it came to receiving his new furniture, everything fell apart. The delivery Staff was really late, the wrong items were delivered, the delivery was incomplete, and getting everything resolved was a nightmare.

I wonder if the Management of this furniture store was even aware of how unhappy this Client was. Did they have the oversight, feedback mechanisms, and processes in place to reduce the occurrence of these types of issues?

By establishing effective Production Management oversight, the problems that lead to unhappy Clients could be avoided – or at least, mitigated. Of course, the goal is to avoid unhappy Clients.

Aldridge Kerr can assist you in establishing production management oversight to identify when there are symptoms that arise that could cause your Clients to be unhappy. Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you in improving how you do what you do.

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Training Aligns with Effective Production Management

As we continue our discussions related to Production Management, we are reminded of the importance of using training to ensure that your Staff is producing the highest quality product for your Clients. Edwards Deming believed that training was extremely important in creating and building a repeatable process.

Finding training opportunities for your Staff is an intricate part of Production Management. Deming believed (and we would agree) that training:

  • Encourages consistency that ultimately helps reduce variations
  • Builds a foundation of common knowledge
  • Allows Staff to understand its roles in the organization’s goals and vision
  • Encourages Staff to learn from one another, thus providing a culture of effective teamwork

Aldridge Kerr can assist you in identifying your training production needs. Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you in improving how you do what you do.

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The Right Stuff

In our most recent newsletter on Production Management, we asked some questions to consider. One question we raised was “Are you measuring and monitoring the right activities?” Similar to the question asked concerning getting the “right people on the bus” by Jim Collins in his book, Good to Great, it is important that management oversight of production activities be tied to assessing the “right activities.”

Choosing the right activities to measure and monitor involves the following:

  • Have you identified which processes are most critical to your organization and ensuring you are focusing on measuring and monitoring them?
  • Does your oversight tie directly to your organization’s focus and mission?
  • Are your measurements of activities easily compiled and monitored?
  • Are your measurements tied to efficiency, effectiveness, and quality?

Production management is essential to the success of any organization, yet, measuring and monitoring the wrong activities is worse than no oversight.

Aldridge Kerr can assist you with defining what activities will provide you with the information needed to ensure continued success for your organization.

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