Archive for July 28, 2015

Escalation and Management Oversight

We at Aldridge Kerr have implemented a simple method to assist in the management oversight of our organization. It is a clearly defined escalation process in which issues that require management involvement are brought to Management’s attention so they can be resolved.

In some situations, minor issues that are not escalated become major problems. So incorporating an escalation process into management oversight encourages problem resolution more quickly and easily. Additionally, empowering Staff to resolve issues, eliminating the need to require management involvement, is an important factor with the success of the escalation process.

Do you have a well-defined, documented escalation process in place? If not, contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you.

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Methods for Performing Oversight

One key factor in the success of management oversight, our most recent newsletter’s topic, is defining what methods will be used to perform the oversight. There are many, many methods to do so, but Management must determine what works best for your organization.

Here is a short list of methods that may be effective for your organization:

  • “Management by walking around” – a simple method of assessing what is happening
  • Defining, creating, and using reports to assess the progress and results
  • Providing updates, whether informal or formal, to evaluate the tasks and processes most critical to your organization’s success

Need help creating effective methods to perform management oversight? Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you.

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Priorities and Management Oversight

In our most recent newsletter, we discussed the importance of management oversight. One factor in this oversight is ensuring that Management and Staff have a clear understanding of the priorities of the organization.

How do priorities tie to management oversight? If Management does not clearly understand what is most important to the organization, then it is difficult for them to oversee whether or not tasks are being performed effectively. And if Staff does not understand where they should concentrate their energies, then often the wrong tasks become the priority.

Need help getting clarity about your priorities? Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you.

And, be sure to sign up for our newsletter