Archive for October 26, 2016

Monitoring your Top Ten

To achieve operational effectiveness, you need to routinely review and assess your processes to ensure they are working as intended.

This can be an overwhelming task. So being able to start with only the Top 10 Critical Processes positions an organization to develop and define how to effectively provide oversight to the Top 10.

As you perform oversight of your processes, consider establishing business metrics to quickly and the effectively assess if a specific process continues to work as it is intended to perform.

Need help? Aldridge Kerr now how two methods to help you do this:
• Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you in providing oversight of your Top Ten.
• Use our alternative, on-line interactive tool if you prefer a do-it-yourself approach. Register at www.mycooresources.com and take the free Simple Start Assessments to get started.

And, be sure to sign up for our newsletter

Focusing on your Top Ten

In our last blog, we discussed the value of identifying your Top Ten Critical Processes in order to work towards achieving operational effectiveness. So once you know your Top Ten, then what?

Here are some suggested next steps:
Document your existing process for each of the Top Ten. This will enable you to identify inconsistencies, inefficiencies, and areas for improvement. Plus, you will now have the process documented for reference and training, even if there are issues that need to be improved.
Assess the documented, existing process. Ask these questions as you review it:
• Are the tasks within the process being performed consistently?
• Are the most appropriate folks performing the tasks?
• Are there Tools that could enhance the process? This could be reports, software solutions, etc.
• Are there tasks within the process that just don’t make sense to do? EXAMPLE: Stapling documents together that will later be unstapled (don’t laugh; this is a common error folks make!).
• Are there risks related to the method that tasks are being performed?
• How is the process monitored and validated to provide oversight?

Optimize the existing process based on the assessment. Be sure to “test” the changes to the process before making it the new process. Include establishing controls to mitigate the identified risks and establish business metrics to provide oversight.
Document the new process and train relevant Staff. In many cases, the documentation created previously can simply be enhanced. Until Staff understands and is trained on how to perform the new process, it cannot create improvements.

By focusing on your Top Ten, you will begin to see improvements and position your organization for operational effectiveness.

Not sure how to work on your Top Ten Critical Processes? Aldridge Kerr now how two methods to help you do this:
• Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you in documenting, optimizing, and monitoring your Top Ten.
• Use our alternative, on-line interactive tool if you prefer a do-it-yourself approach. Register at www.mycooresources.com and take the free Simple Start Assessments to get started.

Look for our next blog on how to monitor your Top Ten.

And, be sure to sign up for our newsletter

Knowing Your Top Ten Critical Processes

In our most recent newsletter, we discussed the myth that operational effectiveness is a pipe dream. So, how does an organization begin focusing on creating operational effectiveness? We, at Aldridge Kerr, believe that knowing your Top Ten Critical Processes and initially focusing on those will provide major strides in creating operational effectiveness.

By knowing your Top Ten Critical Processes, your organization:
• Immediately has clarity around your priorities
• Will have a roadmap on what processes will give you the “biggest bang for your buck” in order to document and optimize them
• Will be able to focus on maximizing the value of those Top Ten

Not sure how to identify your Top Ten Critical Processes? Aldridge Kerr now how two methods to help you do this:
• Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you in identifying your Top Ten.
• Use our alternative, on-line interactive tool if you prefer a do-it-yourself approach. Register at www.mycooresources.com and take the free Simple Start Assessments to get started.

Look for our next blog on how to work on optimizing your Top Ten.

And, be sure to sign up for our newsletter