Archive for April 27, 2017

Implementing Changes Identified Through Routine Reviews

Now that routine reviews are an intricate aspect of continuous improvement within your Company, it may be necessary to implement changes identified through the reviews. As is often mentioned, using a Doable, Chewable Chunks® methodology should be considered. Why? Here are several reasons:

  • It produces results more quickly
  • Improvements are based on many small changes rather than the radical changes that are extremely disruptive to a Company
  • Small improvements are less likely to require major capital investment than major process changes

REMINDER: If Staff is involved in the discovery and the implementation of changes, it will encourage buy-in and provide a higher probability for success.

This continuous improvement encourages sustainability. Aldridge Kerr can assist you in implementing continuous improvement within your Company. Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you.

If you prefer a do-it-yourself approach, get started by taking our Simple Start Assessments at My COO Resources. Also, check out our blogs on our My COO Resources website.

And, be sure to sign up for our newsletter.

Routine Continuous Improvement Methods

As we continue to discuss methods to routinely review a Company’s Critical Processes to create continuous improvement and sustainability, it is clear these reviews can be performed using various methods.

Every Company should determine those methods that best meet its needs; however, here are some suggested methods to consider:

  • Hold a round table discussion with those who perform the process and obtain insights on what works well and what does not
  • Obtain input from Customers (for those customer-focused processes) to assess potential areas for improvements
  • Have someone who does not perform the process attempt to do so with the intent of having a “fresh view” of how the process is performed
  • Have someone observe how the process is performed compared to the documented version to identify inconsistencies – in some cases, Staff will begin performing steps that make more sense even if it is documented differently; or, Staff have forgotten important steps that can create quality and effectiveness issues – regardless, disconnects can be resolved through this review
  • Encourage Staff to regularly looking for areas for improvement
  • Use an external Resource, like Aldridge Kerr, to assess the effectiveness and efficiency of the process

If Staff is involved in the discovery and the implementation of changes, this encourages buy-in and provides a higher probability for success. Regardless of the methods chosen, a systematic approach should be used in the routine review.

If the goal is sustainability, then routine reviews of existing processes allow for improvement and resolution of issues. Aldridge Kerr can assist you defining what routine reviews are right for your Company. Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you.

Look for what is needed to implement changes identified during the routine reviews in our next blog.

If you prefer a do-it-yourself approach, get started by taking our Simple Start Assessments at My COO Resources. Also, check out our blogs on our My COO Resources website.

And, be sure to sign up for our newsletter.

Reviewing Critical Processes for Continuous Improvement

In our most recent newsletter, we identified one method to support continuous improvement within a Company as establishing a routine review of the processes that impact the organization’s success. Aldridge Kerr frames the focus of this routine review on the Company’s Critical Processes because if those processes are working as intended, a strong foundation for sustainability is in place.

This routine review can be based on the needs of the Company; however, it is recommended that at minimum all Critical Processes are reviewed annually to identify the opportunities for continuous improvement. Examples of the type of areas the review of each Critical Process should consider include:

  • Is the process being performed as intended?
  • Have there been changes within the Company or externally that will require assessing the relevance of the existing process?
  • Are there inconsistencies in how the process is being performed that need to be corrected? Are there any tasks performed by only person within the process that create exposure to greater risk for the Company?
  • Does the existing documentation of the process align with how the process is actually being performed?
  • How can the existing process be enhanced by new solutions (e.g., tools, software)?
  • Is the process still relevant to the needs of the Company and the products/services and Customers it supports?

In our next blog, we will discuss the various methods that can be used to perform these routine reviews.

Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you. If you prefer a do-it-yourself approach, get started by taking our Simple Start Assessments at My COO Resources. Also, check out our blogs on our My COO Resources website.

And, be sure to sign up for our newsletter.