Archive for July 27, 2017

Tie Priority of Documentation to One-Only Tasks

In last month’s newsletter, we discussed the implication of one-only tasks and sustainability. One solution to managing these one-only tasks is to document those that are most critical to the Company’s success.

This documentation can be used as:

  • An emergency arises and the person performing the one-only tasks is suddenly unavailable
  • A tool to train others to perform those one-only tasks
  • A reference guide if those one-only tasks are performed rarely

Documentation is a key component to sustainability. Not sure how to get started? Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you.

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If you prefer a do-it-yourself approach, check out My COO Resources.

Tribal versus Institutional Knowledge

What is the impact to a Company that is greatly influenced by tribal versus institutional knowledge as we discussed in our most recent newsletter? What stumbling blocks occur when knowledge is retained in someone’s head? How does tribal knowledge create limitations within a Company?

These limiting factors can influence a Company’s sustainability and growth when:

  1. Knowledge is retained in someone’s head, because if that someone leaves the Company, the knowledge leaves with him/her.
  2. Training others becomes more difficult if knowledge is only known by one or only a few.
  3. There is too much reliance on these persons and that may create a “single point of failure.” This risk increases when it impacted by Critical Processes.

In order to position a Company for sustainability, managing the limitations caused by tribal knowledge is essential. Aldridge Kerr can assist you in determining how to reduce tribal knowledge. Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you.

Be sure to sign up for our newsletter.

If you prefer a do-it-yourself approach, check out My COO Resources.

First Steps for Documentation

In our most recent newsletter, we identified that there is a direct correlation between sustainability and documentation. The challenge, however, can be to identify what should be documented first.

Here are some hints to help define those first steps for what should be documented:

  • Identify your Company’s Critical Processes and start there
  • Determine those one-only tasks that have the greatest impact to your Company
  • Define those areas within the Company that will require training in the near future and document the training needs

Documentation is a powerful tool for sustainability. However, defining where to get started can be overwhelming. Need help? Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you.

If you prefer a do-it-yourself approach, get started by taking our Simple Start Assessments at My COO Resources. Also, check out our blogs on our My COO Resources website.

Be sure to sign up for our newsletter.