Archive for March 22, 2018

Two Obstacles for People Doing a Good Job

Edwards W. Deming, the founder of Total Quality Management (TQM), said that 99% of Staff come to work every day and want to do a good job. However, Deming said, there are two obstacles for people doing a good job: ineffective processes and inadequate training.

If we believe Deming’s hypothesis that most of the obstacles that hinder success by our Staff are due to these issues; then providing training and improving processes will actually positively impact effectiveness. It can be that simple.

Unsure how to get started? Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you in providing your Staff what they need for improved effectiveness.

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The Walking Encyclopedia

In one of last year’s newsletters, we discussed the challenges that occur when the expertise and knowledge, needed to support the Company, is limited to one or more Staff. These folks, that we affectionately refer to as “Walking Encyclopedias,” bring great value to organizations because their knowledge is quite vast and Leaders rely on them to provide this expertise. The reason it creates challenge is because if and/or when that Walking Encyclopedia leaves the Company, it can create havoc.

This risk can be offset by documenting their knowledge and training others. This can be referenced as going from tribal knowledge (knowledge is limited to certain key Staff) to institutional knowledge (positioning a Company where knowledge is more readily available).

Aldridge Kerr can assist you in mitigating the risks around Walking Encyclopedias. Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you.

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If you prefer a do-it-yourself approach, check out My COO Resources.

Have You Equipped Your Staff?

In our most recent newsletter, we discussed the importance of ensuring your Staff has the knowledge and expertise necessary to do their jobs. This is an important building block for operational effectiveness.

In some situations, Staff has the knowledge and expertise but is missing the Tools necessary to perform their daily tasks. Or, they do not have the right Tools. Aldridge Kerr defines “Tools” as anything necessary to perform a task. EXAMPLES of Tools include but are not limited to: software, forms, hardware, and expert resources.

Competent Staff will learn to work around the limitations of missing or deficient tools in order to get the job done, but as Leaders we need to provide access to what is needed in order to improve efficiencies and effectiveness. Aldridge Kerr often discovers that Staff and/or Management are not even aware how not having the right Tools can create a wide variety of challenges: wasted time and inefficiencies; increased errors; or lack of controls. These challenges occur simply because there is not access to a Tool that will make it so much better.

Leaders: ask your Staff what they need. Or, we can help. Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you.

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If you prefer a do-it-yourself approach, get started by taking our Simple Start Assessments at My COO Resources. Also, check out our blogs on our My COO Resources website.