Archive for April 26, 2018

Communication and Documentation

One of the building blocks that operational effectiveness through communication ties to is the importance of documentation. Documentation is an ideal and important method to communicate information to Staff and Clients.

We recognize this is a central them at Aldridge Kerr that you have heard before; however, we have seen the benefits realized by Clients when they document their processes and other key information.

How does documentation build operational effectiveness?

Need help with your documentation? Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist.

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If you prefer a do-it-yourself approach, check out My COO Resources.

Communicating Roles and Responsibilities

As we stated in our most recent newsletter, communication is a building block to operational effectiveness. Communication comes in a multitude of forms that includes clearly stating the roles and responsibilities for all Staff. When Staff knows their roles and responsibilities:

  • Goals, expectations, and what needs to be accomplished are met
  • Staff works together better because who does what when has already been defined
  • Less energy is wasted because of clarity of purpose
  • Routine assignments and tasks get done more quickly and effectively
  • Deadlines and expectations are more easily met
  • Staff become better contributors

Is your organization struggling with defining Staff’s roles and responsibilities? Aldridge Kerr can help. Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist.

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If you prefer a do-it-yourself approach, check out My COO Resources.

Ineffective Meetings Could Be Because of Poor Communication

Imagine you are in a meeting where a Team is working on a new project. The Participants are not engaged. Half are checking their cell phones; while the others are jumping ahead within the PowerPoint presentation and are not listening. The problem could be that this is happening across your organization. Multiply this by multiple meetings and multiple projects (or initiatives, etc.) and this creates wasted time, energy, and resources.

Have you considered why this could happen? One key factor may be that your Staff is not engaged because Leadership is ineffective in communicating the purpose of why those meetings exist, or what the organization is attempting to accomplish, or why folks are even attending meetings.

Communication is a building block of operational effectiveness within any organization. When it is effective, organizations accomplish so much more. Without it, inefficiencies and ineffectiveness abound.

Do you have a plan that defines what the role of communication plays in what you do? As James Humes has said: “The art of communication is the language of leadership.”

Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you in using communication to build operational effectiveness.

Also, sign up for our newsletter.