Archive for October 25, 2018

Testing and More Testing

Creating a Business Continuity Plan for when business interruption occurs is essential for any organization. However, a key factor in the success of any plan requires for routine testing of it.

The worst thing an organization can do is to create a plan and then “put it on the shelf” and never look at it again. Testing is needed to mitigate the risk on whether the plan is effective.

Consider the following:

  • Ensure all involved with the implementation of the plan clearly understand their roles and responsibilities related to its execution
  • Perform a “mock” business interruption that allows for comprehensive testing of the plan
  • Ensure the Communication Plan is included with the testing
  • Review the plan at least once a year to validate that it is aligns with the needs of the organization

Aldridge Kerr can assist you in defining your testing needs. Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you.

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If you prefer a do-it-yourself approach, check out My COO Resources.

Those Critical Processes

Yes, we at Aldridge Kerr can be a broken record when it comes to reminding folks of the importance of knowing your organization’s Critical Processes. Having clarity as to what processes are most critical provides a long list of solutions. One of those includes helping to prepare for a business interruption, our focus for October.

Why? When interruptions occur, it allows the organization to know what processes:

  • Need to be up and running first
  • Identify those that have the highest financial impact if not available
  • Position the organization to focus its preparedness first on those Critical Processes

So how do you get started?

  • Identify your Critical Processes within your organization
  • Establish tools and resources so that those processes are best positioned to be available when interruption occurs
  • Determine what is required to mitigate the risk related to those Critical Processes being unavailable during business interruption

Aldridge Kerr can assist you in the preparedness. Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you in improving how you do what you do.

Sign up for our newsletter here.

If you prefer a do-it-yourself approach, check out My COO Resources. It will guide you through the identification of your Critical Processes.

Communication during Business Interruption

In our most recent newsletter, Managing Business Interruption we identified the importance of developing a Communication Plan as part of the preparedness for an interruption. Here are some hints as the plan is built:

  • Identify the method for communication, including a backup if that method is not available during the business interruption
  • Create a Communication Team who are responsible to implement the Communication Plan
  • Define who the Team’s backups are in case members of the Communication Team are unavailable
  • Consider the chain for communication: who needs to be notified and in what order
  • Define what needs to be communicated
  • Determine the timeline and communicate to all Staff: if they know when the communication will occur ahead of time, this mitigates fear and frustration
  • Ensure the Communication Team has clearly written and defined requirements and expectations, including a list of phone numbers, etc.
  • Test, test, and test some more

Effectively preparing for a business interruption reduces the stress and fears when it occurs. Need help with your Communication Plan? Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you.

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