As you begin to create Standards, there are some hints to consider as they are defined:
- Create terminology that is easily understood and can be easily incorporated into your organization. In other words, use language that can be adaptable throughout the organization. Avoid terms and phrases that are Functional Area-driven… terms that make sense for an IT shop do not necessarily work well across the organization.
- Choose one term or phrase and use it consistently. The example we often share is selecting a term to describe someone who works for the organization … there are multiple options for describing them: “Employees,” “Staff,” and “Associates” are all commonly used. However, one term/phrase should be chosen and then used consistently.
- Consider using specific styles, formats, even colors on certain terms that become the Standard. Example: Whenever we reference our firm, we use a specific font (Peignot Medium) and in the color blue (Aldridge Kerr). The addition of styles, formats, colors, etc. distinguishes that term/phrase even more clearly.
- We will discuss this further in our next blog.
Aldridge Kerr can assist you in defining your Standards. Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you in improving how you do what you do.
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