In our most recent newsletter, Managing Business Interruption we identified the importance of developing a Communication Plan as part of the preparedness for an interruption. Here are some hints as the plan is built:
- Identify the method for communication, including a backup if that method is not available during the business interruption
- Create a Communication Team who are responsible to implement the Communication Plan
- Define who the Team’s backups are in case members of the Communication Team are unavailable
- Consider the chain for communication: who needs to be notified and in what order
- Define what needs to be communicated
- Determine the timeline and communicate to all Staff: if they know when the communication will occur ahead of time, this mitigates fear and frustration
- Ensure the Communication Team has clearly written and defined requirements and expectations, including a list of phone numbers, etc.
- Test, test, and test some more
Effectively preparing for a business interruption reduces the stress and fears when it occurs. Need help with your Communication Plan? Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you.
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