Recent Posts

<< >>

The Walking Encyclopedia

In one of last year’s newsletters, we discussed the challenges that occur when the expertise and knowledge, needed to support the Company, is limited to one or more Staff. These folks, that we affectionately refer to as “Walking Encyclopedias,” bring great value to organizations because their knowledge is quite vast and Leaders rely on them

Have You Equipped Your Staff?

In our most recent newsletter, we discussed the importance of ensuring your Staff has the knowledge and expertise necessary to do their jobs. This is an important building block for operational effectiveness. In some situations, Staff has the knowledge and expertise but is missing the Tools necessary to perform their daily tasks. Or, they do


Building operational effectiveness by a Leader requires some fundamentals, one of which is listening. Unfortunately, Ernest Hemingway reminds us that “most people do not listen with the intent to understand; they listen with the intent to reply.” How does listening strengthen a Leader’s effectiveness? Mike Myatt of NGrowth sums it up well: “Great leaders are

No Surprises

There was a Leader who on a regular basis advised his Staff that he could deal with any issues that arose except surprises. Even if someone screwed up, made a mistake, or was running behind on an assignment or project, if the Leader was kept informed, he would support and help his Staff work through

Clarity of Purpose

Napoleon Hill said: “There is one quality that one must possess to win, and that is definiteness of purpose, the knowledge of what one wants, and a burning desire to possess it.” As we continue our discussions on leadership and its role in building operational effectiveness, Hill’s statement is a reminder that there is a