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Document Those One-Only Tasks

As we continue to review our options for mitigating the risks for those one-only tasks that are performed within your organization, an effective approach is to document them. The documentation should be written so that someone else can use the documentation as instructions to perform the one-only task if the primary person is unavailable. If


Deciding the appropriate next steps for one-only tasks requires the Business Leader to determine what action should be taken to mitigate the risk if the person performing the one-only task is unavailable. One option is to cross-train one or more other staff members to ensure that those one-only tasks can be performed even when the

Quality and Risk

Mitigating risk is a critical attribute for an organization’s long term success. Yet, if an organization is too risk adverse, it can compromise opportunities for innovation and growth. We have been talking about the importance of integrating quality into an organization. However, being so risk adverse that your Staff is fearful of doing the wrong

Quality and Operational Effectiveness

So what does quality have to do with operational effectiveness? The list is long. Here are a few reasons: Reduces unnecessary processes (steps) that can cause waste Avoids rework/correcting errors that drive up costs and impact Customer satisfaction Resolves delays in delivery due to having to correct errors Addresses variation that compromises building repeatable processes

Quality… Really?

If you take a look at almost every website, it includes a reference to “quality products” or “exceptional service.” Really? If quality was so significant within the business culture, then there would be more happy and loyal Customers, less errors, and minimal communication confusion. The reality is that quality is often not integrated into an