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Solutions for
Insurance Services Division:
 ,
offers customized process management
solutions to the insurance industry via these solutions:
Insurance business process solutions:
- Analyze
processes specifically designed for the needs of the insurance industry.
- Establish
or review of standards - both production and quality for the premium,
claims, and administrative areas of the organization.
- Create or
enhance internal procedures to improve efficiency, quality, and customer
service.
- Establish
and implement procedures for the premium audit process.
- Develop control
procedures that could include corrections identified during audits (e.g.,
carrier, internal, reinsurer).
- Create or enhance the
template/triage underwriting process.
- Establish and
implement procedures for third party deductible collections.
- Provide ONGOING
support by acting as the COO on a retention basis. (COO = Chief Operations
Officer).
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Administration
process solutions:
-
Set-up
or assess ALL administrative support areas within an operation.
-
Plan
and lead office set-up, relocation, and/or reductions projects.
-
Develop
or update job descriptions and/or employee standards for all staff.
-
Design
and deliver a methodology for performance planning and assessment for all
staff.
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Operational
process solutions:
- Assess
existing processes (manual and automated) to determine effectiveness and
efficiency. Analysis may include recommendations for revised workflows, software
solutions, forms design, etc.
- Analysis
of hardware and software requirements, including set-up, upgrades,
enhancements, conversion, and/or maintenance issues.
- Prepare
user documentation for the client’s customized systems/programs.
- Provide
Implementation Team for new processes, systems, etc.
- Develop
and implement Training and Orientation Plans and/or Train-the-Trainer
programs.
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Strategic
process solutions:
- Set-up and maintenance
of:
- Disaster recovery
planning and procedures.
- Business resumption
planning and procedures.
- Develop
records retention procedures.
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NOTE:
In
conjunction with other services offered,  can
develop documentation for ongoing training and reference.
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