In our most recent newsletter, we discussed the importance of knowing your critical processes. As we continue our discussions on this topic, it is important to note that organizations often find it difficult to identify which processes are most “critical.”
Here is an approach that will be helpful to identify your critical processes. Review each process within each Functional Area and consider the following:
- If the process is not performed, will there be substantial financial implications?
- Does the process directly support the primary services or products provided to your Customers?
- Does it ensure the organization is conforming to regulatory and/or compliance requirements?
- Does it mitigate harm to your Staff and/or Customers?
- Does it align with the organization’s strategic objectives and mission?
- Must the process be completed in order to perform other critical processes? (EXAMPLE: performing a task to support quarterly reporting)
And, remember, typically each Functional Area only has 3 – 5 processes that are truly “critical.” The reasons for staying focused on those processes are discussed in our most recent newsletter.
Look for more discussion on critical processes in our next blog. And, be sure to sign up for our newsletter on the right-hand side of our blog’s home page.
Aldridge Kerr can assist you in more clearly defining your critical processes. Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you.