Archive for March 27, 2014

Knowing What Critical Knowledge Needs to be Retained

In our most recent newsletter, we discussed the importance of retaining your organization’s critical knowledge.

For many organizations, it becomes overwhelming as to what is most important to retain. Should every single process and relevant information be evaluated to determine if it should be retained? Should only certain items be considered?

A side benefit for identifying an organization’s most critical processes is the ability to then determine which of those critical processes:

  • Are performed by only one or two individuals
  • Are NOT clearly defined and/or documented
  • Have related critical data that is retained by only a few staff and not available anywhere else

The list that is created from the above concerns is what needs to be documented so it is not lost when Staff leaves the organization.

Aldridge Kerr can assist with identifying the critical knowledge that must be retained. Contact Charlene Aldridge at 972.447.9787 or to discuss how we can assist you in improving how you do what you do.

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