Archive for May 25, 2017

Quality and Risk

Mitigating risk is a critical attribute for an organization’s long term success. Yet, if an organization is too risk adverse, it can compromise opportunities for innovation and growth.

We have been talking about the importance of integrating quality into an organization. However, being so risk adverse that your Staff is fearful of doing the wrong thing and making mistakes can stifle the quality of your products. Although establishing many layers of quality reviews and rechecking work may reduce errors, consideration must be given as to how it also encourages Staff to not focus on doing it right the first time.

A Leader must balance the need for providing a quality product to the Company’s Customers with the need for creating a culture that encourages Staff to suggest new and better ideas as well as questioning the status quo. With this approach, it encourages what W. Edwards Deming has said “quality is everyone’s responsibility.”

Balancing quality with risk is a key ingredient to sustainability and innovation. It can be a thin line, but it is necessary in order to create a culture where Staff are empowered and growth is possible.

Aldridge Kerr can assist you in defining your quality needs as you recognize the value of taking risk. Contact Charlene Aldridge at 972.447.9787 or to discuss how we can assist you.

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Quality and Operational Effectiveness

So what does quality have to do with operational effectiveness? The list is long. Here are a few reasons:

  • Reduces unnecessary processes (steps) that can cause waste
  • Avoids rework/correcting errors that drive up costs and impact Customer satisfaction
  • Resolves delays in delivery due to having to correct errors
  • Addresses variation that compromises building repeatable processes
  • Encourages sustainability

Quality reinforces a culture within an organization that will support operational effectiveness. It is yet another building block for long term sustainability and success.

Need help creating a quality-driven organization? Contact Charlene Aldridge at 972.447.9787 or to discuss how we can assist you.

And, be sure to sign up for our newsletter.

If you prefer a do-it-yourself approach, get started by taking our Simple Start Assessments at My COO Resources. Also, check out our blogs on our My COO Resources website.

Quality… Really?

If you take a look at almost every website, it includes a reference to “quality products” or “exceptional service.” Really? If quality was so significant within the business culture, then there would be more happy and loyal Customers, less errors, and minimal communication confusion.

The reality is that quality is often not integrated into an organization’s method of doing business or its culture. As we discussed in our most recent newsletter, W. Edwards Deming, the father of Total Quality Management, said “quality is everyone’s responsibility.”

How does your organization incorporate quality? Here are some hints:

  • Obtain input from Staff on areas where they believe quality is compromised
  • Ask Customers what your organization does well – and where you need to improve
  • Create a safe environment where Staff feel empowered to make the right choices
  • Establish processes that support quality

By addressing these hints, quality becomes integrated into your organization.

Need help identifying those areas that need improved quality? Contact Charlene Aldridge at 972.447.9787 or to discuss how we can assist you.And, be sure to sign up for our newsletter.