Have you ever opened a file and it takes you 10 minutes to figure out where the information is that you need? We at Aldridge Kerr recommend that written communication be consistent so that we can find information more easily. In fact, we encourage our Clients to build templates on the various types of documentation they use.
These templates at minimum should include:
- Email communication
- Process documentation
- User’s Guides and other training material
Why are templates valuable? They allow the Users to find information more quickly. They provide a structure for documenting like-kinds of information. Also, they create the consistency that is one of the building blocks of operational effectiveness.
Would you like some help building templates to increase consistency within your organization? Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you.
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If you prefer a do-it-yourself approach, check out My COO Resources.