In our most recent newsletter, we discussed the perils of settling into a status quo state of mind. If you want to explore looking at an existing process with a “refresh” view, ask the following questions:
- How important is this process to your organization’s success?
- If it is important and it is a critical process, what implications are there if it is not performing as intended?
- Who benefits from this process being refreshed?
- What is the frequency of this process and when is it performed?
- Is it clearly understood how long it takes to perform the tasks within the process and why it takes that long?
- What steps in the process are customer-facing and how does it impact the Customer if performed poorly?
- Are the steps within the process performed consistently?
- What steps need to have internal controls to mitigate risks related to perform the process?
- “How is the process managed? Does it have too much, too little, or just the right amount of oversight?”
- How do you assess whether the process aligns with your quality objectives?
- Are the right “tools” (i.e., systems, forms) being used to enhance the use of the process?
As you begin to dissect the steps within a process, it becomes clear what is working well, what could improve, what should change, and the opportunities for operational effectiveness.
Contact Charlene Aldridge at 972.447.9787 or CharleneAldridge@aldridgekerr.com to discuss how we can assist you in evaluating your process.
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