Communication during Business Interruption

In our most recent newsletter, Managing Business Interruption we identified the importance of developing a Communication Plan as part of the preparedness for an interruption. Here are some hints as the plan is built:

  • Identify the method for communication, including a backup if that method is not available during the business interruption
  • Create a Communication Team who are responsible to implement the Communication Plan
  • Define who the Team’s backups are in case members of the Communication Team are unavailable
  • Consider the chain for communication: who needs to be notified and in what order
  • Define what needs to be communicated
  • Determine the timeline and communicate to all Staff: if they know when the communication will occur ahead of time, this mitigates fear and frustration
  • Ensure the Communication Team has clearly written and defined requirements and expectations, including a list of phone numbers, etc.
  • Test, test, and test some more

Effectively preparing for a business interruption reduces the stress and fears when it occurs. Need help with your Communication Plan? Contact Charlene Aldridge at 972.447.9787 or to discuss how we can assist you.

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